Virtual Assistants

Product Description

Virtual Assistants are dedicated, real team members embedded into a dental practice’s daily operations as an extension of the in-office staff. They work on the practice’s schedule, with after-hours coverage when needed, and are trained to operate the practice’s specific tools and workflows. Their scope spans patient communication, insurance verification, revenue cycle tasks, and administrative support.

Talent is sourced through a borderless model and staffed with fluent English speakers. Selection is handled through a structured hiring process, and training is function-specific to ensure role readiness. Ongoing support is provided by a Success Manager who oversees alignment and performance day to day and compliance follows HIPAA standards for handling patient information.
The outcome is a dedicated, integrated resource that strengthens reliability, keeps schedules full, and maintains consistent patient support across front office, insurance, revenue cycle, and administrative workflows.

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