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When Every Dollar Counts, Choosing the Right Mill Matters More Than Ever
Economic uncertainty has a way of rippling through every industry, and dentistry is no exception. As costs rise and patients become more cautious with their wallets, it’s no surprise that doctors are exploring CAD/CAM solutions such as chairside dentistry to reduce expenses.
If you’re shopping for a chairside mill, it’s easy to focus on the price tag. But the purchase price is only part of the equation. To use a familiar cliché, time is money. The more time-consuming a technology is to learn, troubleshoot, and maintain, the longer it takes to generate a return on investment. So, what makes the fastmill.io™ In-Office Mill different? It’s more than just a piece of equipment. Every system includes hands-on training, ongoing support, and resources designed to help your practice become productive immediately.
Productivity Starts on Day One
Many mill manufacturers expect users to learn how to use the system through online videos, instruction manuals, and trial and error. The fastmill.io™ In-Office Mill takes a different approach. Glidewell includes white-glove installation by technicians, along with an in-office training session for doctors and staff. Rather than leaving practices to figure things out on their own, Glidewell works directly with the team to ensure they understand the complete workflow. Instead of taking weeks or months to become comfortable with a new workflow, practices can begin milling crowns and generating savings almost immediately.
Also included with every fastmill.io™ purchase is an advanced training course at the Glidewell headquarters in Irvine, California. This is a great opportunity for the doctor and one team to member to learn how to tackle complex cases beyond just single-unit cases.
Support That Keeps Your Practice Moving
Anyone who has ever called customer support knows the feeling. You navigate an automated phone tree. You sit on hold. You leave a voicemail. You wait for a callback. Meanwhile, patients are in the chair and your schedule is falling behind.
When technology is part of your daily workflow, downtime is expensive. That’s why Glidewell has built its support model around accessibility and real human assistance.
Every fastmill.io customer is assigned a dedicated Glidewell representative whose primary responsibility is helping the practice succeed with the mill. Rather than routing calls through multiple departments, doctors have direct access to knowledgeable team members who understand their workflow and equipment. Need help during an appointment? Technical support is available through phone, text, email, and remote assistance.
While Glidewell embraces the advantages of artificial intelligence throughout its digital dentistry solutions, customer support remains intentionally human. When doctors need help, they can connect with real people who understand the realities of clinical practice.
Reliable support doesn’t just improve the customer experience. It protects productivity. The less time your team spends troubleshooting equipment, the more time they spend treating patients and generating revenue.
Design as a Service Removes One of Digital Dentistry’s Biggest Barriers
Learning design software can feel intimidating, especially for practices that are already busy managing patient care, staffing challenges, and day-to-day operations. For some doctors, the perceived complexity of restoration design is the single biggest obstacle preventing them from adopting chairside dentistry. That’s why Glidewell launched Design as a Service.
The service allows fastmill.io users to enjoy the benefits of same-appointment restorations without needing to learn design software. The workflow is remarkably simple. Doctors scan the patient and submit the case through fastdesign.io™ software. A Glidewell technician then designs the restoration and sends the completed file back to the practice. Single-unit crown designs average less than 10 minutes, allowing practices to proceed quickly to milling and delivery.
Use of Design as a Service costs just $10 per design. The service supports virtually every restoration the mill can produce, including single-unit crowns, screw-retained crowns, multi-unit crowns, inlays, onlays, veneers, and bridges. By eliminating one of the most intimidating aspects of chairside dentistry, Design as a Service dramatically reduces the learning curve
Invest in More Than a Machine
When evaluating chairside mills, the most successful investments are defined by what happens after the equipment arrives. The fastmill.io™ In-Office Mill was designed with those realities in mind. From white-glove installation and advanced training to dedicated support and unlimited Design as a Service, every aspect of the system is focused on helping practices generate value as quickly as possible.
