New Technology Increases Patient Comfort and Satisfaction

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A new Customer Success program offers the customized
support you demand when adopting digital equipment.  

Why new technology is crucial to growing your DSO 

In order to adapt to the ever-changing world of dentistry, meet and exceed patient expectations, and stay ahead of the competition, DSOs should consider embracing new technology. In my experience, digital workflows offer many benefits for both dentists and their patients. It is becoming clear, more so than ever before, that DSOs who focus on patient experience and customer satisfaction are those that find success. Happier patients are more likely to move forward with treatment plans and return for follow up.

Intraoral scanners are the perfect segue into a digital workflow and differentiate your clinic from others through patient centricity. VivaScan, a revolutionary intraoral scanner from Ivoclar, can help practices grow by managing chairside time more effectively and providing top-quality restorations in a fraction of the time. VivaScan will help your DSO create a more exciting, comfortable, and cost-effective experience for your patients.

Eliminating the need for traditional impression material which can cause gagging and tastes horrible, VivaScan’s slim, lightweight, and ergonomic design makes scanning an effortless task for both you and your patient. The scanner is compact in size for a flexible scanning experience and comes with two different-size tips (regular and small). This allows you to determine the best fit for every patient so that their scanning appointment will be as comfortable as possible. By providing an environment that reduces patient anxiety and prioritizes comfort, dentists can create a positive reputation for their practice and attract new patients – which ultimately leads to growth for your business. Additionally, digital impressions are less expensive than traditional analog impressions, which can cost between $18-20 per impression. With the 3 included tips that can be autoclaved up to 300 times per tip, it reduces the cost per impression to roughly $1.23. Savings that will make both you and your patients smile.

The quality of the scan you receive from your intraoral scanner also plays a major role in patient satisfaction. Make sure you get an intraoral scanner that provides high precision. If you buy a state-of-the-art device that incorporates the latest technology, you will almost certainly achieve the greatest possible accuracy in your digital impressions. A precise digital impression is essential for the quality and accuracy of fit of the final restoration. This means fewer remakes and faster results.

Providing real-time imagery and data to your customers about their case on a screen in front of them, allows you to make decisions together for their treatment plan and overall health. Involving the patient in their own care can help to build trust and improve communication between the two of you.  Trust gives patients confidence in the decisions that you are making which leads them to be more satisfied with the care that they receive.

While integrating an oral scanner into your DSO is a great way to grow your business, it is important to remember that the key to success when switching from analog to digital impressions, is proper training and support.  Ivoclar offers a Customer Success Program that is committed to turning your learning curve into a confidence curve. Training is just the beginning of the VivaScan adoption experience.

When was the last time you had a positive experience calling customer support? 

Using new technology always requires some time to get used to. Switching from conventional impression-taking to intraoral scanning is no different. Unfortunately, it has become all too common for a dental practice to adopt new technology and be left to fend for themselves. It can be frustrating to call a 1-800 number only to sit on hold before being transferred to another department. We wanted to create the complete opposite experience.

The past 15 years of my career have been solely focused on digital dentistry and patient satisfaction. I understand firsthand how important education and clinical support are when implementing this new technology into a restorative workflow. I have leveraged this experience as a digital dental assistant and worked closely with Ivoclar to create a unique, personalized customer service experience to ensure your DSO’s digital implementation success!

Ivoclar will pair you with a dedicated customer success manager like myself, so that you have a direct line of communication to ask questions and receive additional training as needed. This can include help with setting up and configuring the scanner, troubleshooting problems, and providing suggestions on how to use your new scanner the most effectively. Having a dedicated success manager can help ensure that any issues are addressed promptly, which can minimize disruptions and reduce the learning curve. Our goal is to ensure that each VivaScan user has a successful integration with their new intraoral scanner. Doing so not only creates a better user experience for you but also creates a better patient experience overall.

The best part of the support is that it comes at no added cost. You do not have to worry about spending additional money on training yourself and staff. You can work at your own pace to make sure you are comfortable with your new technology.

What service is offered if you need a repair?

For additional peace of mind, every VivaScan unit includes a 1-year warranty with the option to extend it for an additional 2 years. The key feature of this is the express replacement service. If for whatever reason your unit goes down, you will receive a replacement in as few as 3 business days. This is added insurance that your DSO will always be prepared to use the new piece of technology. VivaScan is an easy way for your DSO to make a great impression.

Leading the way together

Celebrating a century of innovation within the dental industry, Ivoclar has always been committed to helping each of their customers succeed. Their commitment to your DSO goes beyond products; they are dedicated to providing you with the best education, service, and support available, so you can focus on patient satisfaction. With a reputation spanning 100 years, you can ensure you will be in good hands with Ivoclar.

Interested in trying VivaScan? Register now for
your free in office demo at VivaScan : Ivoclar


Written by Angela Severance, RDA, CDD, Customer Success Manager, Ivoclar. Angela was a chairside dental assistant for over two decades. She has over 15 years of expertise in CAD/CAM dentistry as an Implementation Specialist and Success Manager. Angela proactively offers clinical customer training and support for hundreds of dental offices around North America.